Here at Parr’s Heating and Refrigeration Centre we pride ourselves on excellent customer satisfaction and are committed to providing prompt, knowledgeable, thorough and friendly support to our customers. Below are just some of our customers who agree!
To all at Parr Air,
We at St James would like to sincerely thank you for the effort you expended on the timely installation of our new heating system, especially after the discovery of asbestos disrupted all of our schedules.
We understand that you spared no expense of either time or labour in completing the job on a Saturday so that we could comfortably use the church again that Sunday.
Such exemplary customer service is rare and we thank you once again.
Glennys Richardson – Honorary Treasurer, NTLV.
Dear Parr’s Heat Pump Centre,
I just wanted to say a big thank you for the excellent service I have received from Parrs in the installation of my Daikin floor model heat pump.
From the initial meeting in the showroom with Michelle Squires who’s knowledge was outstanding and answered all my questions, to the home consultation with Andre Morrisby, who was extremely helpful and professional.
My heat pump was installed within two weeks by a wonderful electrician Alexander Shepherd and his colleague Campbell. They were extremely polite and very tidy and conscientious in their work. A credit to their profession.
I look forward to being warm and cosy this Winter at the flick of a switch and not have to worry about all the work that goes with a wood heater.
Thank you for the bottle of wine too. What a lovely touch from a proud Tasmanian company. Well done.
Sonia Black, Bellerive
Recently we purchased another Daikin Air Conditioner from Parr’s Heat Pump Centre & we are writing to ask if you would thank all those employees who were involved. It was a joy to walk into the front office & be met with kindness & friendliness from everyone.
The installation of the Air Conditioner was done efficiently & the correct procedure for using the unit was explained to us in a professional & patient manner – which was very much appreciated.
We would like special mention of the way in which Michelle worked with us. She is obviously a warm, dedicated & generous person who shows tenacity & flair. Her knowledge of the area of expertise is exemplary. Also, we would like to say a very big thank you to Andre for leaving a lovely bottle of wine on our doorstep.
Please take care during this worrying time & may the future be filled with many successes & happy tomorrows for you all.
A Happy Customer
I just wanted to say a huge thank you to Rod and Fraser who installed the heat pump yesterday afternoon
in some quite trying conditions.
Not only was the weather very wet, but my cottage from 1938 really hasn’t got any level floors or square corners.
The cottage has double cladding and everything is done DIY, I think.
Rod and Fraser definitely came across quite some hurdles, but they worked away at it… supported each other
by suggesting other ways to solve the problems and kept their good humour.
I particularly liked the way the both offered assistance and suggestions to each other and Rod definitely is a good
mentor to any trainee I would have thought.
Finally I would like to thank them both for putting up with my at times very enthusiatic 18 months old German
Shepherd … who just wanted to help all the time.
Rod and Fraser tidied up and cleaned after themselves and didn’t leave here until 6.30pm …. BRAVO.
Parrs recently installed a new aircon system throughout our office. While some work (drilling into concrete) was done after hours, the majority of the installation occurred while our office was fully operational. The install occurred over a few weeks requiring the Parrs team to work around, between and at times above my team.
The Parrs team started on schedule and completed the work ahead of the predicted timeline.
Installing ceiling units throughout the building, the work went without incident with their team being respectful and cooperative throughout the project.
My thanks to Patrick, the site supervisor and to his team. Thanks also to John and Andre for designing an aircon system that gives us such a comfortable work environment.
Thank you Andre and the team at Parr’s heat pump centre for your amazing service. My Mum was given the run around by so many other businesses when she was trying to replace her broken heat pump. Andre visited Mum, listened to her and gave her honest recommendations for heating, explaining everything she needed to know. Parr’s were so quick to respond, then visit and get a new heat pump system installed. I highly recommend Parr’s for their caring professional approach. It’s so reassuring to see there are honest, reliable businesses out there who genuinely care about providing exceptional service and care about their customers. Thank you again Andre and your team at Parr’s heat pump centre.
I just wanted to tell you how happy I am with the Chromagen water heater. I have been waiting for an Aurora bill to compare my usage and I was very pleased when the latest one arrived. I have reduced my electricity use from 436 kw/h to only 119 and the cost of that segment of the bill from $73 to $20!!
Thank you again for giving me such an attractive deal.
Gordon and his offsider were able to install the new switchboard and mains on Tuesday this week in conjunction with Tas Networks and Metering Dynamics. Everything is working OK and it is good to see that the old board has gone.
I have found the new Meter to be very user friendly as it can show the current/wattage for each Tariff. Simple matter to check say each heat pump in turn by switching the other Tariff 41 circuit breakers off.
Very satisfied with both heat pumps this morning – obviously there has not been a large temperature change required.
I am very impressed with the standard of workmanship for both the Heat Pump and Switchboard installation. It is a credit to those involved.
So, thank you very much.
Regards. Rodney Hurst
Hi Andre, All of the fellas worked hard, the work is now complete and our new products look great. Many thanks Andre for all of your help and guidance, and for being so accommodating. We are very happy customers 🙂
Best regards, Gavin & David – Nicholls Rivulet
Hi guys, just wanted to thank your team for the excellent service that was provided on our recent install. The boys were great and friendly professional service. That’s two installs now and we’re really pleased with the product and service. Have recommended Parr’s to many now and will continue to do so.
Please thank the team that came to do our install and in particular the fellow who has been to both installs (can’t recall his name) for his high level of customer service and professionalism on job.
Regards, Karl Krelle
Hi Andre, earlier this week an inspector visited to inspect the installation of my heat pump that you had installed in my home recently. At the conclusion of the inspection he commented very favourably on the standard of the installation. He indicated that some installations are very rough but mine had been a very neat and professional job. I too have been very pleased with the work but have been a little remiss in not contacting you earlier. Thought you would probably be interested in the remarks. Thanks once again for your assistance.
Regards, Syd McClymont
Thank you so much for stopping in today with the lovely red. We shall certainly enjoy it. I would also like to say how much we appreciated the professionalism of the men who came and installed our heaters. It was wonderful to have men who knew what they were doing and also respected our home. I will certainly feel extremely comfortable to recommend Parr’s to others. Thanking you.
Could you pass my thanks onto the Manager for the professionalism and expertise of his staff who came out and serviced, and then repaired my heat pump, just prior to Christmas. It has made such a difference, particularly coming into an early winter. I have truly noticed the improved performance. Thank you.
Kind Regards, Dee Harms, New Norfolk
“We are very pleased with the professional job everyone at Parr’s has done, especially the two installers who were friendly, diligent and professional and the installation looks better than we expected. Would highly recommend Parr’s to other Tasmanians.”
Regards, Chris & Jan Watt
I must say all my dealings with your firm both directly and indirectly have been first class and excellent service. Please pass on my thanks to Michelle Squires for all her assistance and to Wayne, Zac and Tom who all worked very hard to complete a great job with my Daikin heaters yesterday. I am all set up for next winter now.
Kind regards, Bruce Craw
Thanks so much. I just wanted say that the guys that came and did our installation, were excellent. They did an excellent job on the installation and were professional and friendly. I couldn’t fault there work. I’m very happy thanks. I’m loving the new heat pumps. Thank you for the bottle of wine, Merry Christmas
Kind regards, Dan
Thank you for a professional job! The installers were polite, efficient and prompt. We will recommend Parr’s to all our friends.
Chris and Sheila Berriman, TAS
Perfect Michelle, really appreciate the level of service you and your business have provided here, you reacted the fastest to my plea for help both on the initial assessment and then the follow up sales quote, and then with a prompt install, which is why Parrs have come out on top of the 2 other responders. Great customer service so please feel free to pass on.
Hi Andre, we have survived the winter with the new pump and I think it is truly amazing. The amount of heat it puts out and the way it distributes the heat is way better than the previous one. It was clearly a really good investment. Thanks!
I just wanted to say a quick hello and to say thank you and also congratulations to the team you employ. They did a wonderful job in setting this system up, everybody was on time, very polite, cheerful and accommodating. Zac seems like quite a special young man, amazing to see him work, he really knows his stuff. The painter was also really wonderful. But then so were you. You sold us the right size system and it was tested today during the heat and it actually worked well in keeping the temperature down in the whole unit. Also you are a pleasure to deal with!
So now I would like to wish you a wonderful Christmas and a happy healthy and peaceful new year.
Be safe and be happy.
Your firm’s service and workmanship have been excellent, which was reward enough, but to receive such a unexpected ‘thank you’ gift, was exceptionally generous.
I found the office staff excellent from the time I called about my old heat pump not working to accepting the quote for the new one. Andre was knowledgeable & approachable, answered my questions very satisfactorily. Both technicians were very professional & helpful. I am very happy with the advice received about the condition of my old heat pump and the standard of installation. My new heat pump is so much quieter & more effective than the old one.
Fiona, Howrah TAS.
Office staff were polite and helpful. They were very eager and very helpful to arrange a technician quickly to come, due to the very cold weather. The technicians were very polite and helpful when choosing the new heater, explain delay in installation, open communication. Very helpful in arranging a suitable installation so I could attend a funeral. The installers were quick and efficient, took shoes off at the door. I am very likely to recommend Parr’s to a friend in the future.
Joy, Howrah TAS.
Office staff were helpful and friendly. Home survey staff were excellent, really good service. Installation staff were pleasant and helpful. Fantastic to have a new heat pump with no hassles. Have already recommended you to other people. Big thanks!!
Rebekah, South Hobart TAS.
I found the office staff friendly and efficient. The sale rep was excellent, honest and fair. The tradesman performed a competent, quality and neat installation and also very helpful. It appears the system is of very good quality and reliability. We are very please with the performance!
Chris, Upper Dromedary TAS.
The technician, Jarrod, was very friendly, helpful, efficient and knowledgeable. Also respectful of my house, took his shoes off before entering. He identified the problem and explained the issue. Jarrod answered al of my questions to my satisfaction. I would recommend Parr’s and have done so to my neighbor, who has had one installed by your company.
Ken & Kaye, Taroona TAS.
Office staff were polite, contacted me to postpone service due to emergency call out, no problems. Service technician was tidy and efficient, no complaints. Happy to recommend Parr’s!
M.Edwards, Howrah TAS.
Office staff were very helpful every time i called with queries. Service technicians are polite and always on time. The service to date is outstanding, I’m impressed!
Irene, Bellerive TAS.
Very helpful and friendly office staff. Worked out a day to suit bother parties, explained what needed to be moved, etc. Service technician was efficient and friendly, arrived on time, explained work details. I have previously had our heat pump serviced by Parr’s and will only be too happy to again and have also recommended Parr’s to others!!
Lorraine, Blackmans Bay TAS.
I have been a customer of Parr’s for many years and have always received excellent service from you. I have no hesitation in recommending your company to others!
Fran, Ferntree TAS.
Friendly and helpful office staff. Excellent and great to deal with, very experienced and great at talking things through. Outstanding service, highly recommended!
Lauren, Mt Stuart TAS
Very friendly office staff and really helpful regarding times and any queries I had. Service was excellent, friendly and explained things very well. I would recommend Parr’s to family and friends, as I found the services of all staff to be friendly and helpful.
Louise, Oakdowns TAS
Andre was exceptional, this product was purchased as a result of previous business interaction with Andre. Otherwise would have installed a normal cylinder. Ben Harris (plumber) was excellent, efficient, motivated and friendly. Have retained his details and will definitely use again.
C.Morris, Hobart TAS