Are you an Aurora Preferred Supplier?

That's the very first question that you should be asking us or any electric home heating or natural gas appliance retailer. Because if you're not dealing with an Aurora Preferred Supplier, then there is no guarantee you're dealing with a home heating expert.

An Aurora Preferred Supplier is given training and accreditation by aurora, ensuring that their work is of the highest order. Aurora is so confident of their abilities that all An Aurora Preferred Supplier's work isguaranteed to be AOK. That means it's done right, or it's fixed. Here's what to expect:

• Your Aurora Preferred Suppliermust offer suffiient information and advice to help you make an informed decision. This should include an inspection of your premises and a face to face presentation.
• Your Aurora Preferred Supplier must be curteous and professional in their dealings with you.
• The installation and performance of your heating system should be of the standard and expectation that was promised by your Aurora Preferred Supplier at the time of consultation.
• Your Aurora Preferred Supplier will be responsible for after sales service and must act on your behalf when resolving disputes with a subcontractor or manufacture/service agents.
• The AOK Guarantee stays in efect for a minimum of twelve months after the installation date. However, if a problem arises beyond that date, Aurora will guarantee to investigate the complaint.

Aurora Preferred Suppliers have been carefully selected for their expert knowledge and their ability to offer a complete one-stop shop including sales, installation and after sales service. Best of all, Aurora Preferred Suppliers can come to you. Their consultation time is free and there is no obligation to buy. All Preferred Suppliers are backed by the Aurora AOK Customer Service Guarantee (PDF 180kb).